FAQ
Uploading music:
Due to COVID-19 we are operating at a limited capacity and have put uploads via our website on hold. Please check back for updates on opening dates. Thank you for your patience and understanding, all the best #TeamTurnUp.
What is an ISRC and how does it work?
What are Sync Rights and how do they work?
Sync licensing is optional and not mandatory on TurnUp music. Should you not wish TurnUp Music to solicit synchronisation please do not tick this box (this does not affect our relationship and your track will still be offered for streaming and download).
What is CAPASSO?
How does it work if I am self-published?
Is it a problem if our music is already distributed through channels like iTunes, Apple Music, Google Play, Deezer and Spotify?
How much does it cost to distribute my tracks on TurnUp Music?
How do I get paid?
Can I sell my album on TurnUp Music?
Can you make my track available to customers as a Ring Back Tone?
request to info@turnupmusic.com. Note: we don’t upload full albums/EPs as Welcome Tones, only your top tracks.
Why should I choose TurnUp Music?
How long does it take for my music to go live?
We aim to have your music live in 14-21 working days, after receiving the counter signed Contract (partner platform’s processes dependent).
Is TurnUp Music a record label?
I do not have a publishing deal. Can you assist me?
What can I do if somebody has submitted my music as their own on TurnUp Music?
Am I locked into TurnUp Music when I sign or can I still control my music?
What if my music becomes really popular and a label approaches me to sign a recording deal?
What type of music can I find on TurnUp Music?
You can find different genres of music including Hip Hop, House, Pop, Gospel, Rock, Kwaito, Afro-Pop and Soul, to name a few.
How can I contact you?
Will you share my contact information with third parties?
How do I get my music removed from TurnUp Music partner platforms?
I am experiencing an error when uploading my music to the site. What could the problem be?
Will my submission be successful without a single or album artwork?
No content will be uploaded without an acceptable artwork for the music submitted. Single/Album/EP image is mandatory.
Album/Single artwork tips:
You need a cover art for every single and album you release. Not only should that artwork look good, it also has to meet visual guidelines and file format if you want your music to go online. The cover you choose for your single or album plays an important role in representing your music. The text on your cover art needs to match the info you entered for your release (artist name, title of the album/single). Don’t use characters, logos, or products that belong to other people, companies, or institutions. If you use a stock image, pay to download the image without the watermark.
Requirements for uploading the art file:
Square image
.jpg file
1000 x 1000