FAQ

Read our FAQs below or contact us if you can’t find what you’re looking for.

What is an ISRC and how does it work?

ISRC (International Standard Recording Code) is the globally recognized standard numbering system for audio and music video recordings. It comprises a 12-digit alphanumeric code and functions as a universal identification number for each sound recording. If you do not have one for your track, please advise and we will have one allocated for you. This is your unique code to keep and use to track royalty payments and airplay.

What are Sync Rights and how do they work?

“Synchronise” or “sync” for short, means the process of playing an existing composition and/or Sound Recording in conjunction with a moving picture of any kind including but not limited to: films, television series, advertisements, documentaries, websites, social media. The content provider (artist) warrants and represents that it has cleared all synchronisation rights for broadcast usage of the Sound Recordings at no charge to TurnUp Music. As we have links with various TV production companies we will attempt to place your track on their programmes. Whilst no payment will be made for the master rights, all mechanical royalties are paid out via the blanket licenses issued to broadcasters by CAPASSO. You will need to be registered with SAMRO or an accredited publisher who will collect on your behalf. As this is not an exclusive arrangement with TurnUp Music you are free to contact TV productions yourself.

Sync licensing is optional and not mandatory on TurnUp music. Should you not wish TurnUp Music to solicit synchronisation please do not tick this box (this does not affect our relationship and your track will still be offered for streaming and download).

What is CAPASSO?

CAPASSO is a mechanical rights licensing agency based in Johannesburg – South Africa, which collects and distributes royalties to its members: music publishers and composers. CAPASSO licenses the reproduction or reformatting of musical works. This is because mechanical right (which forms part of copyright) is raised whenever a reproduction (copy) or format transfer takes place. CAPASSO is authorised, by way of mandate from its members, to issue such mechanical rights licenses, collect the license fees and distribute them as royalties back to the members.

How does it work if I am self-published?

If self-published, please advise accordingly. As long as we have your tracks details along with composer/ author details the track can be listed under ‘Copy Right Control’ until you have concluded a publishing deal for songs you have written.

Is it a problem if our music is already distributed through channels like iTunes, Apple Music, Google Play, Deezer and Spotify?

No, it is not a problem to have more than one digital distributor. As the TurnUp Music deal is non-exclusive, you are free to place on any other services.

How much does it cost to distribute my tracks on TurnUp Music?

Distributing your music through TurnUp Music is absolutely free. In fact, we pay you 70% of the income for every download of your tracks on our platform.

How do I get paid?

TurnUp Music reports to you on a quarterly basis. We give you a complete breakdown of your content sold, on a track-by-track basis.  The reports will then be followed by the payment.

How much does a download cost?

We have a dynamic pricing structure which is based on the number of downloads a track achieves. Prices vary between R1 and R5 for each track.

Can I sell my album on TurnUp Music?

Yes, an album can be sold on a track by track basis. However it cannot be sold as a bundle.

Can you make my track available to customers as a Ring Back Tone?

Yes, we offer this service as part of our innovative promotions structure, which rewards you with incentives whenever your track achieves key download milestones.

Why should I choose TurnUp Music?

We are focused exclusively on local talent. Our unique music platform is the home to both established and undiscovered artists who are keen to make their music available to a large South African audience who access music and the internet on their phones.

How do I upload a track?

Step 1: Go to the WeChat app on your Android device (TurnUp Music is exclusive to Android devices)
Step 2: Go to Add Contacts
Step 3: Search for TurnUpMusicSA
Step 4: Add us
Step 5: Click “Follow”
Step 6: Click “Be Famous”
A page will open to which you can upload your track, a photo/artwork and a short write-up of yourself or your band. This is also where you can find our terms and conditions.

How long does it take for my music to go live?

Your track will be live on TurnUp Music within 14 working days of uploading a track.

Is TurnUp Music a record label?

We are different in that we focus on creating opportunities to grow artists and amplify their careers.  We also pay 70% of download revenue as well as use our access to various TV shows in South Africa to promote the music we have on our platform.

I do not have a publishing deal. Can you assist me?

TurnUp Music has a strategic partnership with one of the world’s leading music publishers.  We will put you in touch with them.

What can I do if somebody has submitted my music as their own on TurnUp Music?

You can file a copyright infringement claim by contacting us on infringement@turnupmusic.com, and we’ll work with you to establish your ownership of the track(s).

Am I locked into TurnUp Music when I sign or can I still control my music?

Your music is licensed to us for 3 years, after which you may choose to continue distributing with us or take your own path. You are also in full control of releasing your music through physical means such as CD, vinyl, or DVD.

What if my music becomes really popular and a label approaches me to sign a recording deal?

You are in full control of your career and you may sign a recording with a label of your choice.

What type of music can I find on TurnUp Music?

You can find many different genres of music including Hip Hop, House, Pop, Gospel, Rock, Kwaito, Afro-Pop and Soul. We curate music from South Africa and elsewhere on the African continent.

How do I pay for a download?

You pay by using your WeChat Wallet. It’s easy and secure.  Click here to find out more: https://wechat.co.za/wallet

Will I be charged for data when downloading tracks form TurnUp Music?

Data bundles can be used, else standard data pricing applies.

How do I know if my cellphone is compatible?

As long as you have WeChat on your smart phone, regardless of its make or model, you can access tracks form TurnUp Music. WeChat is currently available for BlackBerry, Android, Windows and Apple devices including the following: iPhone, Samsung, Windows Phone, Nokia Asha (303, 305, 306, 307, 308, 309, 310, 311), Nokia X3-02/C3-01, Symbian Keyboard, Symbian Touch, BlackBerry OS 5.0, BlackBerry OS 6.0 and above, and BlackBerry 10.

Can I download tracks on my iPhone?

When using an iPhone, you can stream the tracks.

What is the quality of the music downloaded from TurnUp Music?

Downloads will be optimized for your device so you’ll get the best quality possible.

If my download fails after purchasing, can I retrieve it?

You will be allowed to retry for a period of 30 days.

Will I be charged again for retrieving a failed download?

TurnUp Music will not bill you for retries. However, data charges apply.

What can cause a download to fail?

Failed downloads can result due to an unstable network connection, insufficient data and the lack of storage space on your device.

How do I search for specific tracks or artists on TurnUp Music?

There is a search function on the platform and you can search by using the artist name or track title.

Can I create a playlist from my downloaded tracks?

Yes, in your music library on your phone, once you have downloaded.

Does TurnUp Music allow you to stream music?

iPhone users can stream the tracks.

Can I delete a track I no longer want?

Yes, simply delete it from your music library on your phone.

How can I contact you?

You can send us an email on info@turnupmusic.com

Will you share my contact information with third parties?

We respect your privacy.

Pin It on Pinterest